Refund Policy

Complaints
If you are not fully satisfied with our products or services and wish to make a complaint, please contact our Support Team at: info@covereo.com

If your product has a fault or arrived damaged, please include photos of the fault in your email. It will help our team understand the cause of the problem and offer the most suitable solution. Our Support Team will revert to you within 1 – 2 business days.

Returns
We are happy to offer 14 days return policy to individual customers. If you’re unhappy with our products for any reason, please do contact our support team to discuss how we could help.

To be eligible for a return, your item must be in the same condition that you received it. It must also be shipped back in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchased product back to us without contacting our support first.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Cancellations
Cancellations of orders that were fully paid are only accepted after your goods have been delivered to your shipping address. We cannot accept order cancellation for goods that are currently in transit. We offer 14 days cancellation policy with 100% refund to individual customers. If you’re unhappy with our products for any reason, please do contact our support team to discuss how we could help. To be eligible for a full refund, your item must be in the same condition that you received it. It must also be shipped back in the original packaging. Please do not send your purchased product back to us without contacting our support first.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@covereo.com

Shipping
To return your product please email info@covereo.com for instructions.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary between 2 – 8 weeks.