Return and Refund Policy

Returns and Right of Withdrawal

This policy applies to customers purchasing as consumers, meaning natural persons acting outside their trade, business, craft or profession.

Our voluntary return policy does not apply to orders placed by businesses, traders, resellers or other commercial entities. However, nothing in this policy affects any rights that may be granted by applicable mandatory law to a natural person acting in the course of business.

Consumers have the right to withdraw from their online purchase within 14 days from the day on which they, or a third party indicated by them, receive the goods.

To exercise the right of withdrawal, please send a clear statement by email to info@covereo.com. Please include your order number and the name used for the order. You do not need to provide a reason for your return.

You may use the following wording:

I hereby withdraw from my contract for the purchase of the following goods: [product name], ordered on [date], received on [date], order number [number], name [name], address [address], date [date].

After notifying us of your withdrawal, please return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision.

Please contact us before sending a return so that we can provide the correct return instructions and address.

Condition of Returned Goods

You may inspect the cover and check its fit in the same way you would in a physical shop.

You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Returned items should be clean and free from signs of use beyond reasonable inspection. Covers that have been washed, damaged, stained, altered, exposed to smoke or strong odours, or contain excessive pet hair may be subject to a deduction reflecting the reduction in value.

Return Shipping Costs

For customers whose delivery address is located in the United Kingdom or the European Union, excluding Ireland, the Canary Islands and Madeira, return shipping is free of charge.

Once your return request has been accepted and the return instructions have been provided, we will send you a prepaid return label. You are responsible for packing the cover carefully and securely for transport. Please use appropriate protective packaging to prevent unnecessary creasing, damage or loss during transit.

For customers whose delivery address is located outside the United Kingdom and the European Union, as well as customers located in Ireland, the Canary Islands and Madeira, the customer is responsible for arranging and paying for the return shipment.

Returns from these locations must be sent to:

Ida Kusiak
ul. Madalińskiego 5
70-101 Szczecin
Poland

For returns arranged by the customer, we recommend using a tracked and insured shipping service and retaining proof of postage until the return has been received by us.

Nothing in this section affects your statutory rights where the item is faulty, damaged, incorrect or otherwise not in conformity with the contract.

Refunds

Once we receive your withdrawal notice, we will reimburse all payments received for the returned goods, including the cost of our standard delivery option.

If you selected a delivery method more expensive than our standard delivery option, we will refund only the cost of the standard delivery option.

We will issue the refund using the same payment method used for the original transaction, unless we have expressly agreed otherwise.

We may withhold the refund until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever happens first.

Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@covereo.com.

As our covers are made to order, we may already have started preparing, cutting or sewing the selected cover shortly after an order is placed. We will always try to assist where possible and will confirm the available options based on the production stage of your order.

This does not affect any statutory consumer rights that may apply.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, incorrect, or does not match your order, please contact us at info@covereo.com as soon as possible and include clear photographs of the issue.

We will assess the case and offer the appropriate solution in accordance with applicable consumer law. This may include repair, replacement, a price reduction or a refund, where applicable.

Contact

For returns, withdrawals, cancellations and complaints, please contact:

Covereo / Ida Kusiak
ul. Milczańska 30/6
70-107 Szczecin
Poland
info@covereo.com